Technical Support Engineer

     

    Job Summary:

    We are looking for a highly skilled and experienced Technical Support Engineer to join our team.
    If you’re passionate about technology, eager to learn, and committed to providing excellent customer service, this could be the perfect opportunity for you.

    Key Responsibilities:

    • Provide first-line support for F&B POS software and hardware issues.
    • Diagnose, troubleshoot, and resolve technical problems related to POS terminals, printers, cash drawers, and peripheral devices.
    • Handle software-related inquiries including system errors, configuration issues, and integration bugs.
    • Assist in the installation and configuration of new POS systems at client locations.
    • Train end-users on proper usage of the POS system.
    • Conduct refresher sessions or follow-ups after deployment.
    • Perform regular software updates, security patches, and backups.
    • Coordinate with development teams for feature rollouts and version upgrades.
    • Maintain clear and professional communication with clients via phone, email, and remote support tools.
    • Log and track support tickets using a helpdesk system to ensure timely resolution.
    • Provide feedback to improve service quality and customer satisfaction.
    • Escalate unresolved or complex issues to senior engineers or development teams.
    • Collaborate with cross-functional teams including sales, product, and operations to address customer needs.
    • Maintain detailed records of technical issues and solutions provided.
    • Create and update knowledge base articles and technical guides.
    • Prepare reports on common issues, resolutions, and trends to inform product improvements.
    • Provide remote assistance and on-site visits as required for critical incidents or deployments.
    • Be available for after-hours support or on-call rotations during peak service times.

    Required Skills and Qualifications:

    • Minimum Diploma/Advanced Diploma/Degree or higher in any IT-related field.
    • Familiarity with diagnosing and rectifying IT-related issues remotely.
    • Ability to work both independently and as part of a team.

    Preferred Qualifications:

    • Diploma / Advanced Diploma / Bachelor’s degree in Computer Science, Engineering, or related field.
    • Fresh Graduates are welcome to apply. Training is provided.

     

    Drop your CV to hr@techands.com.my to apply.

     

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